You should receive your item within 5 days of ordering. If demand is high, delivery may take up to 10 days. If you haven't received your item after 10 days, please contact us, and we'll resolve the issue. We will respond within 15 hours of contacting us.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sybirdx@gmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sybirdx@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sybirdx@gmail.com

Why Choose Us?

You might be wondering: "Why should I buy from you?" With so many options on platforms like Facebook, Instagram, and others, it's understandable to be cautious. Concerns about trust and pricing are valid, especially with cheaper alternatives from Temu, Amazon, and similar sites. We get it—if we were in your shoes, we'd ask the same questions.

Here’s why we stand out: We specialize in unique, high-quality products that you won’t find elsewhere. Unlike cheap imitations or overpriced dropshipping items, our products are developed by leading experts from around the globe. Take the Rokid Air, for instance. It offers features, resolution, and performance that surpass the Apple Vision Pro, but at a fraction of the cost—starting at just $329 compared to the Vision Pro’s $3,499.

We’re committed to providing exceptional quality at reasonable prices, something you won’t find from the big retailers. At the end of the day, our products are crafted with unparalleled attention to detail and innovation. That’s why we believe in the value we offer and why we think you’ll be impressed with what we have to offer.

This is why you should choose us.